What Timeframes to Expect for Electricity Meter Connections?

If you want to get a new meter in NSW, Queensland, or South Australia, there are vital things you must know. There are two scenarios for getting a meter connections, and they are:

• New meter connection
• Meter exchange and a connection adjustment

Eris Electrical, a Level 2 Accredited Service Provider, will work with you to organize the meter installation as per your convenient timings. And if you want to change the date, inform us in advance, and we will reschedule. 

New Meter Connections

After the energy distributor informs us electricity supply connection for your site is complete, we can install the power meter as per your chosen date. Else, we will install the meter within six business days from when the distributor informs us that the supply connection for your site is complete.

The above timeframes would not apply in the following scenarios:

• You have not agreed to the meter installation.
• The site is not safe, ready, or accessible for installation.
• The new meter installation needs to disrupt another property’s power supply.
• The power supply connections has not been completed.
• If you have an aggregated electricity consumption agreement stating these timeframes do not apply. It would apply to business customers and leading builders.

Once any of the above-mentioned exceptions are resolved, we will arrange for the meter installation by a new date that suits you or six working days after the resolution.

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Meter Exchange & A Connection Adjustment

The changes you requested for your meter can be completed by your preferred date or within a date range of five business days that you confirm with us and the energy distributor. Else, we will install the meter within 15 working days from when you agreed to the meter exchange. If the distributor is making the connection adjustment, they should coordinate it.

The above timeframes would not apply to the following scenarios:

• If the site is not safe, ready, or accessible for alteration or exchange.
• If you have not requested/ confirmed the connection alteration and meter exchange.
• If you have an aggregated electricity consumption agreement that mentions these timeframes do not apply. It would apply to business customers and leading builders.
• If you have not fulfilled the conditions of the ‘Connections Contract’ with your energy distributor.
• There is pending work that needs completion on the electricity network before performing the connections alteration.

Shared Fusing Situation:

Shared fusing happens when the site shares the isolation point with other sites. For instance, in some apartment blocks, the metering installation cannot be done without disrupting the power supply to these other sites. In such scenarios, you will have to bear additional costs. The total costs will depend on your distributor.

Please Note:

• If an installation requires interruption to the power supply of another property, then it would require extra time to resolve.
• Usually, we will do the installation within 30 business days from the date when you agreed to any costs that will be charged for additional works needed to perform the meter exchange.

When any of the above-mentioned exceptions are resolved, we will arrange to have the changes performed by your selected date or a date range of 5 business days when you agree with us and the distributor. Else, we will install the meter within 15 business days from the resolution.

Here are some instances of new meter connections, meter exchange, and connections alteration.

New Connections

• A new meter connection is required for a site that does not have an existing electricity supply connection or electrical metering.
• When a new supply connection is required with a new meter installation, to connect the site to electrical power, the electricity supply needs to be given first before installing a new meter.

Meter Exchange

A meter exchange occurs when we replace your existing meter. Here are some examples of a meter exchange:

• If you have installed solar power lately, you also need a compatible meter to reap the benefits of your solar system.
• Upgrade to a smart meter.

Connections Alteration

When a change is made to your existing electrical connection, it is known as a connection alteration. Here are some instances of a connection alteration:

• You may want to upgrade your meter panel, meter box, or switchboard.
• Due to a home renovation project, you need to relocate your meter.
• You may want to upgrade your single-phase electrical supply to a 3-phase power supply.
• If you need to remove or add a controlled load to your meter for hot water.
• You may want to upgrade your meter to make it suitable for the appliances on your property.

The Bottom Line

Whether you need a new meter connection, meter exchange, or connection alteration in Sydney, call an experienced Level 2 electrician, Eris Electrical, on 0402 685 118 for a prompt response and fast service.